Privacy Policy

1. Introduction

3Engines Cloud Platform ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our cloud computing services.

2. Information We Collect

2.1 Information You Provide

• Account information (username, email address, password)
• Profile information (name, organization, contact details)
• Billing information (payment methods, billing addresses)
• Support communications and feedback

2.2 Information We Collect Automatically

• Usage data (service usage, API calls, resource consumption)
• Log data (IP addresses, browser type, access times)
• Device information (operating system, device identifiers)
• Performance and diagnostic data

2.3 Your Content and Data

We store and process the content and data you upload to our services ("Customer Data"). You retain ownership and control over your Customer Data.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process transactions and billing
• Communicate with you about your account and our services
• Provide customer support
• Ensure security and prevent fraud
• Comply with legal obligations
• Analyze usage patterns to improve service performance

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our platform
• Legal Requirements: When required by law, court order, or government regulations
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Safety and Security: To protect the rights, safety, and security of our users and services
• With Your Consent: When you explicitly consent to sharing

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures
• Compliance with security frameworks and standards

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

You can request deletion of your account and data at any time, subject to legal and contractual retention requirements.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Restriction: Limit how we process your information
• Objection: Object to certain types of processing

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve user experience and service performance
• Provide security features

You can control cookie settings through your browser preferences.

9. International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure that international transfers are protected by appropriate safeguards, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Certification schemes
• Other legally recognized transfer mechanisms

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing in-app notifications

12. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

13. Compliance

We are committed to compliance with applicable privacy laws and regulations, including:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Personal Information Protection and Electronic Documents Act (PIPEDA)
• Other applicable local and international privacy laws